CUSTOMER CARE 

Frequently asked questions

WHAT IS UPCYCLING ?


Upcycling is the process of taking exising materials and repurposing them into new outcomes. It requires less resources and energy than recycling and is therefore a cleaner way of producing modern garments.




HOW DO I CARE FOR MY GARMENTS ?


For washing remove all elastic strings and hardwear before starting. -Hand wash only -Cold wash only -Do not tumble dry -Do not dry clean -Do not bleach -Lay flat to dry -Iron at low temperature -Iron inside out




HOW LONG DOES PRODUCTION TAKE ?


A sustainable way to produce clothes is to only produce what is needed. Each garment is produced on a made to order basis which requires time. Production begins shortly after purchase. Please allow for 3-4 weeks for production.




WHY DO TWO ITEMS LOOK SLIGHTLY DIFFERENT ?


Upcycled garments: Due to the unique nature of upcycling, no one garment is the same. Each design is a 1/1 original. Recycled garments: Please note for the graphic line top and leggings each garment may appear slightly different depending on what section of the fabric the garment was cut from. Lines will look exactly the same size and colour as seen on the web store however there placement may be slightly different.




DO YOU DO RETURNS AND EXCHANGES ?


Please see the "Shipping + Returns" page




WHAT IS THE MEANING BEHIND THE BRANDS LINE LOGO ?


The single white line logo was inspired by a minimalist approach to graphic design along with the conceptual narrative of equality. Synonmous with the designs is the articulation of modern Female existence. The line logo represents the most simplified idea of equality; nothing above, nothing below.




WHERE ARE THE DESIGNS PRODUCED ?


London, England




WHERE ARE YOU SOURCING THE FABRICS FROM ?


Thrift stores, second hand wholesalers, charity stores, vintage boutiques, deadstock. The most difficult aspect of upcycling is sourcing existing fabrics. We spend a large majoirty of our time finding fabrications that meet our environmental and ethical needs as well as our quality expectations.